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Advocacy, Advocate Support and Complaints

NSW Trustee and Guardian
NSW Trustee & Guardian’s role is to act as an independent and impartial Executor, Administrator, Attorney and Trustee for the people of NSW and provide direct financial management services and authorisation and direction to private financial managers.
Ph: 1300 364 103

Private Guardian Support Unit – PGSU
The Private Guardian Support Unit (PGSU)  provides a free and confidential service to assist legally appointed guardians in their role.
Phone 02 8688 6060,c=y

The Aged Care Rights Service
TARS is a community legal centre that protects the rights of older people. They provide telephone advice, advocacy, legal advice and educational services.

Ph: 1800 424 079


Ombudsman NSW

Ombudsman NSW assists agencies within its jurisdiction to address problems with  performance. These problems may be uncovered by complaints from the public or by people who work for those agencies. Wherever possible, Ombudsman NSW encourages you to approach the agency involved about your problem, to give them an opportunity to address the problem. We welcome your feedback and you can contact the Service Manager, Bannister In Home Care on 02 9212 2911 to discuss your concerns or lodge a complaint.

If you would like to discuss a complaint with the Ombudsman NSW – Community Services Intake team:

Phone:   02 9286 1000 or toll free on 1800 451 524  between 9am to 4pm  visit

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How We Can Help


We spend time getting to understand our clients so that we can provide someone who is best fits their goals.


We guarantee all quality and safety issues are managed to best practice.


We take the stress and anxiety out of planning for a life which cannot be fully enjoyed without support.


We explain a complicated and confusing system of Government subsidy.

Contact Us

Sydney Office
 Suite 4A, Level 4, 410 Elizabeth Street, SURRY HILLS, NSW 2010
Phone: 02 9212 2911

Far Nth NSW/Sth East QLD Office
50 Kennedy Drive Tweed Heads NSW 2485
Phone: 0499 003 692

ABN/ACN: 66 096 919 014

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