FREQUENTLY ASKED QUESTIONS
ABOUT HOME CARE ANSWERED
Some of the most common questions people have when trying to navigate the aged care system with Bannister In Home Care.
1. What is home care and how does it work?
Home care provides support services that help you remain living independently and safely in your own home. This can include help with personal care, meals, transport, cleaning, and nursing care.
2. Who is eligible for home care services?
If you're aged 65 or over (50+ for Aboriginal or Torres Strait Islander people) and need support at home, you may be eligible. An assessment through My Aged Care is required to determine your needs and funding level.
3. What is the difference between the Support at Home Program and Home Care Packages?
Home Care Packages (HCPs) are being phased into the new Support at Home Program, launching 1 November 2025. Both offer government-funded care, but the new program is designed to simplify services and improve flexibility.
4. Can Bannister In Home Care help me apply for a Home Care Package?
Yes, our team can guide you through the My Aged Care process, help organise assessments, and support you in understanding your funding options.
5. What types of services can I receive at home?
We offer a wide range of services including personal care, domestic assistance, transport, nursing, allied health, social support, meal preparation, and respite care.
6. How are services paid for?
If you have a government-funded package, most costs are covered. There may be a small co-payment depending on your financial situation. We also offer private-pay services.
7. What areas do you service?
Bannister In Home Care currently supports clients across Sydney, the Gold Coast, Tweed Heads, Mid North Coast (including Forster, Tuncurry & Taree), Wollongong, Shellharbour, and Kiama.
8. How soon can services start?
If you already have a Home Care Package or funding in place, services can usually begin within days. If you're waiting on funding, we can start with private care if needed.
9. Can I choose my support workers?
Yes. Especially if you self manage. Even when you don’t self manage, we always try our best to match you with a consistent and friendly team who suits your personality, preferences, language, and cultural background.
10. What if I only need short-term help?
That’s fine. We provide flexible services for both short- and long-term needs, including post-hospital support, carer respite, or temporary assistance.
11. Can I change my care plan as my needs change?
Absolutely. Your care plan is reviewed regularly and can be adjusted anytime to better suit your changing needs.
12. Does Bannister offer support on weekends or after hours?
Yes. We provide services 7 days a week, including evenings and public holidays, based on your care plan.
13. Is there a contract or lock-in period?
No lock-in contracts. We offer flexible, transparent agreements that can be adjusted or cancelled with notice.
14. Do you provide services for people under 65 or NDIS participants?
Yes, Bannister In Home Care is also an approved NDIS provider. We support people over 18 with disabilities as well as seniors.
15. How do I get started with Bannister In Home Care?
Just give us a call on our toll free number 1300 368 991 or fill in our contact form and we will contact you. We'll arrange a free consultation to discuss your needs, funding options, and next steps.